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Return policy

We greatly value the relationship between us and you, the customer. We take time to listen to your feedback, and provide the necessary support wherever we can. We are of the opinion that if you aren’t satisfied with our product, neither are we. Therefore, we have a 100% money back guarantee which is applied to all of our products. All exchange or refund requests are accepted up to one year after the initial purchase.

If you wish to claim a refund or request an exchange, please contact us via the following email: support@mystarsky.com

The process for returning products is quite simple – as long as the product is still in its original condition, including all the packaging and documents attached, it can be returned for an exchange, refund or credit note. The product return is done at the expense of the customer, and must contain the Order Confirmation – which is to be sent to our closest office, depending on where you live.

In the occasion that you make a mistake with your order, like a spelling error for example, and wish to make corrections or changes to the product, please contact us via support@mystarsky.com as soon as possible. All changes should be amended within four hours of receiving your order confirmation.

If you wish to cancel your order, you should do this within the specified time frame (four hours), as after this, the design will be sent for print.