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FAQ

We have 4 available sizes: 50x70cm, 70x100cm, 16x24in and 24x36in. These are standard European and American print sizes.

Your poster arrives rolled up in a tube, and unframed.

Yes, because we live by the motto “Do it right”. Using top quality printing and charting techniques, combined with high grade paper, our product lasts for over 100 years. Because you should fall in love with the stars. Just like we have.

Our algorithm uses numerous sources, for pinpoint accuracy: Les Cumbres Observatory, NASA Astronomical Data Center Star Catalogue and the ESA star catalogue from Hipparcos mission, generated by the Hipparcos space-based telescope. These are the foundations of program, allowing us to show what the stars looked like on any given date, at any point on Earth.

Once you have completed your order, we will receive it, and send you a confirmation email back. This email will contain a preview of your star map. If you don’t receive our email, please check your Spam folder, as sometimes your mail client will store it there. If you find any mistakes or want to make edits to your order contact us immediately at support@mystarsky.com. Any edits or changes you wish to make have to be done in the first 4 hours after placing your order. This is because all posters are sent to print 4 hours after the order has been created. This means therefore, that if more than 4 hours passes, edits will not be made, as your poster will already be in the printing queue.

We greatly value the relationship between us and you, the customer. We take time to listen to your feedback, and provide the necessary support wherever we can. We are of the opinion that if you aren’t satisfied with our product, neither are we. Therefore, we have a 100% money back guarantee which is applied to all of our products. All exchange or refund requests are accepted up to one year after the initial purchase. For more information, please see our Return policy.

Digital star maps can be the perfect gift in the following situations:

  1. Last minute gifts. We’ve all been there – you know the date, the place and the time. Somehow you totally forgot about getting the right gift. Now you’re out of time for browsing shops and you need a solution. A good solution. This is where the digital star map comes into play. Quick, personalized and heart-warming. The perfect last minute gift.
  2. Non standard printing sizes. Even though the options we currently have are great, there are situations where you need something else. A smaller, personalized card perhaps? Or a poster for a specific placement in the home or office? With digital star maps you can adapt the size to what suits your needs best.
  3. Non standard printing materials. While star maps are great as paper posters, there might be other materials which you would like to decorate with your design. Canvas or wood for example, for that extra special touch. Or a t-shirt perhaps, for events like baby showers or bachelorette parties. Whatever floats your boat.
  4. Quality check. If you want to order a digital version first, before ordering the print this is the case for you.

If you choose the digital star map option, you will receive a download link with 4 png files as soon as your order goes through and is confirmed. All of these files are in 300dpi, allowing for pristine printing quality. Our suggestion is to print on 180g matte paper so as to allow for the best quality overall. You can find this paper in all professional printing stores.

If you don’t receive a download link within an hour of ordering, please check your spam inbox, as the link may have been sent there by your mail client.

Star maps are for private use only. Please contact us for a price quote if you’re intending to print more than 5 copies.

All of our star maps are printed, packaged and shipped within three to four working days. During peak season times, like Valentines or Christmas, printing and packaging times may be longer, resulting in a longer waiting time.

We know that you guys, our customers, are located around the world. To ensure that we can offer the best and most efficient buying experience, we have set up offices worldwide. Having said this, the delivery time will ultimately vary depending on where you’re located, and the courier services in your country / region. Once your order has been confirmed and shipped, you will receive a tracking link via email, so you know where your poster is at all times.
You can find our estimated shipping times below:
United States and Europe 8–12 business days
Other: 12–21 business days

Anywhere you want. And – our shipping is free!

Yes, we ship worldwide and – the shipping is free!

Unfortunately, we don’t support express shipping at this time. If you’re really in a hurry, we suggest ordering a digital star map – you’ll get your files immediately, ready for print!

All of our prices depend on the format and size of the maps you order. You can have a look below:

29 USD (US dollars) digital download star chart: 4 png files with your star map posters (50x70cm, 70x100cm, 16x24in or 24x36in).

55 USD (US dollars) high quality printed star map poster size 16x24in or 50x70cm. Worldwide shipping included!

65 USD (US dollars) high quality printed star map poster size 24x36in or 70x100cm. Worldwide shipping included!

We accept most payment methods, including debit or credit cards as well as PayPal. Couldn’t find what you were looking for? Please let us know at support@mystarsky.com.